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Home  /  Guide  /  Cox hidden fees on your Bill
Cox hidden fees
10 July 2020

Cox hidden fees on your Bill

Written by Rosie Harman
Guide
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There was a great offer from Cox. You too it. You were happy with the service quality. But when the bill arrives, you find it was higher than you anticipated.  Now you’re over your budget and that’s causing problems. How did Cox hidden fees find their way onto your bill? That is what this blog discusses in detail.

Table of Contents

  • Everything You Need to Know About Cox Hidden Fees
    • 1. TV Fees
      • Broadcast Surcharge
      • Regional Sports Surcharge
      • Installation Charges
      • HD Receiver Fees
      • CableCARD Charges
      • Activation Fees
      • State and Local Communication Service Sales Taxes
      • State and Local Gross Recipients and Utility Taxes
      • FCC Regulatory Charges
      • Cable TV Franchise Charges
      • Public Access Fees
    • 2. Internet Fees
      • Equipment Rental
      • Installation Charges
      • State and Local Taxes
    • 3. Voice Fees
      • Installation Charges
      • International and Long-Distance Calling
      • Carrier Cost Recovery
      • State and Local Taxes
      • 911 Emergency Fees
      • Federal Excise Duties
    • 4. Additional Fees
      • TV Paks
      • DVR Service Fees
      • Premium Channels
      • Mini Box
    • 5. Conditional Fees
      • Complete Care Fee
      • Late Payment Charges
      • Early Cancellation Fees

Everything You Need to Know About Cox Hidden Fees

Costs can go up very quickly. From add-on fees to local and state taxes to federal charges, all of these add on to your bill. There can be a large number of costs that can make your bill soar. But understanding them is important if you don’t want a nasty surprise at the end of the billing cycle. This blog explores the following Cox hidden costs subscribers often miss out on because of the fine print:

  1. TV Fees
  2. Internet Fees
  3. Voice Fees
  4. Additional Fees
  5. Conditional Fees

Let’s examine these in more detail below.

1. TV Fees

Many subscribers see confusing fees on their bills in addition to the cost of their TV services. These can range from FCC charges to regional network fees. And all of them together increases your bill significantly. Here are the most common fees and what they mean:

Broadcast Surcharge

The provider charges this fee for broadcasting local stations. The surcharge includes fees from broadcast stations to broadcast their channels. The broadcast surcharge can increase over time.

Regional Sports Surcharge

Providers also charge you for offering regional sports networks on your subscription. The amount of this surcharge varies from location to location. The amount can increase during the term of your agreement with the provider.

Installation Charges

This is a one-time cost for installing your equipment. It can vary based on the plan you choose and is different for Cox Business and Residental customers. It can also vary based on whether you opt for a professional installation or a self-installation.

HD Receiver Fees

The HD receiver is a piece of equipment that allows you to access HD channels with your TV plan. The provider charges a monthly fee for its use.

CableCARD Charges

In case you don’t need an HD receiver, you will have a CableCARD to access HD content. The provider will charge you a monthly CableCARD fee for its use.

Activation Fees

The activation fee is a one-time cost. It can vary based on the plan you choose.

State and Local Communication Service Sales Taxes

These are local or state-imposed taxes on TV services in the area.

State and Local Gross Recipients and Utility Taxes

These can be local or state-assessed taxes. They vary based on your location.

FCC Regulatory Charges

The Federal Communications Commission charges this amount to meet their costs.

Cable TV Franchise Charges

Local governments charge providers for this fee in return for letting them use public facilities and right-of-way.

Public Access Fees

This fee is associated with public access channels.

2. Internet Fees

When you subscribe to the provider’s internet services, you may see the following Cox hidden costs as well:

Equipment Rental

Your internet subscription usually comes with an internet modem and aa panoramic Wi-Fi modem. The provider will charge you a monthly rental for their use.

Installation Charges

This is a one time Cox hidden fee. It can vary if you choose to either have a professional installation or do it yourself.

State and Local Taxes

These are local or state taxes imposed on data communication, varying by location. They do not vary based on your plan type, such as Cox Gigablast.

3. Voice Fees

When trying Cox Bill Pay services, you may also notice certain charges on your voice service bill. With voice services, most of the hidden charges are the same with all providers. They include the following:

Installation Charges

This is a one time fee. You can opt for a professional installation or a self-installation.

International and Long-Distance Calling

Additional monthly charges apply to long-distance and international calls. Local calls do not carry hidden fees.

Carrier Cost Recovery

This is a fee that federal, state or local governments assess to businesses offering voice services. It can change during your agreement.

State and Local Taxes

These are local or state-imposed taxes on voice services in your area.

911 Emergency Fees

Local and state governments impose these fees to offer emergency 911 services.

Federal Excise Duties

These are federal taxes on certain voice services.

4. Additional Fees

The charges we discuss above apply to all plans. However, several charges may apply to you based on additional services and features. They include the following:

TV Paks

The provider offers customized channel paks for additional monthly fees. These paks may include movies, Latino programs, sports, etc.

DVR Service Fees

This equipment rental fee applies if you opt for a Cox DVR. It can vary based on whether you have a 2-channel or 6-channel DVR.

Premium Channels

If you have added on premium channels like HBO, SHOWTIME, and Starz to your subscription, this fee will apply every month.

Mini Box

A mini box is an additional receiver, and you will be charged for each one you add to your plan. One mini box only works with one additional TV.

5. Conditional Fees

The above fees may appear on your bills every month. Others might appear only if you have added additional services or features to your plan. But the following fees only apply on the happening of certain conditions:

Complete Care Fee

This fee only applies if you have subscribed to Complete Care. This is different from the provider’s Customer Care services. Complete Care offers 24/7 technical support and includes repairs and in-home work.

Late Payment Charges

You may be charged this fee if you are late when paying your monthly bill. The late payment fee can vary from location to location.

Early Cancellation Fees

If you decide to cancel your agreement before the term has expired, Cox may charge you this fee. This only applies if you had a contract with the provider in the first place, like in bundle offers.

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Rosie Harman

 Previous Article What Are the Differences Between a Router and a Modem?
Next Article   A Beginner’s Guide to the DSL Internet and Its Speed

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