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Ours is a technology-obsessed age!
The idea of surviving without technology seems inconceivable. We must stay online, and connected! But how?
Here, the choice of just the right kind of internet service provider is a critical one. And when you hail from a tech-savvy family like mine, where even my grandfather is well acquainted with the use of all internet-based forums, the choice becomes even more difficult. My profession involves moving from one state to another quite frequently, of course along with my family. Therefore, I have had a long experience with all the top-notch, famous internet service providers around the country. And I believe, I qualify to write a suggestive post about internet service providers.
I strictly believe that when it comes to an efficient digital service provider, customer care department has perhaps the most important role.
It is not possible that you don’t encounter any malfunction or glitch with the bandwidth or any related problem, no matter how amazing an ISP is. In those testing times, only customer care service can help you out of it. In this regard, I will take a moment to appreciate Cox Service for its commendable customer care. Every time I dialed the Cox customer service number, the representatives were eager to help, and the problems were sorted out within no time.
Let’s discuss some of the essential parameters to gauge the performance of any ISP.
My Experience of Service Coverage Area Information Online
Interestingly, if you see the official website of any famous ISP, you will see dozens of states mentioned under the service coverage area. While the reality is not the same. When I was residing in a remote area, the information that I found online was not true. I had to call every ISP personally to get to know if they offered any packages in that area. I’ll again give the instance of Cox Service. Fortunately, Cox covered most of the places that I lived in. But, I had to call Cox customer service number a few times before I got a steady subscription to the internet.
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How important is an Efficient Customer Care Department?
I have already explained the significance of an efficient customer care service. Without an effective customer care department and approachable representatives, it is impossible to win the customers. The more helpful and approachable a customer care service is, the more clients the ISP will be able to retain. Most of the customer care representatives are not very well equipped with information about their offered packages, speeds, billing options, and so on. And, this lack of information on the representatives’ part turned out to be a disappointment!. I got in touch with Spectrum, Comcast, Cox, Cincinnati Bell, and various other customer care services. And I always found that representatives were not too acquainted with the information about their services. You may find it repetitive but calling Cox customer service number was hardly ever in vain. They would always come up with some interesting and convenient solutions to every problem.
Speeds and Billing Features are Equally Important
Speeds and billing features are significant factors when it comes to an internet subscription. Cox Service provides powerful bandwidth to support any and every online activity. The packages, which they offer, cater to the connectivity needs of most of the users. Although, I won’t call their packages comprehensively designed. The billing features are comparatively economical. You can simply dial Cox Customer Service Number to get all the relevant information in this regard. I would say that Cox Service turned out to be one of the most sensible and sane options of all the ISPs which I have had the experience of in the past!
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