Have you said your goodbyes to CenturyLink’s services? Good job if you were able to nail the call to request service cancelation. You’re not done until you return the equipment, which is the modem in most cases. Just like Cox compatible modems, CenturyLink has modems that are compatible with its internet services. Returning them is the subscriber’s responsibility. Besides the termination of the services, another common reason for return is faulty equipment. The process of initiating CenturyLink return modem request is quite simple. For first-timers, here’s a complete guide on how it’s done.
What to Do for Initiating CenturyLink Return Modem Request?
To get started, you must contact support and raise the return request. It’s important to ensure the modem is in good working condition. Then, pack the equipment nicely and ship it to the company’s address within 30 days of initiating the request. If you take more than 30 days to return, you might have to pay a penalty of up to $200.
You must be sure the reason for the return falls within the company’s terms and conditions. All you need to do is act fast. Here’s a brief overview of the requirements your equipment must meet in order to be eligible for the return.
- It must be a leased modem
- Your service must be closed within 30 days
- The equipment must be in good condition
Getting the Centurylink Modem Return Label
When returning the modem, the return label has a lot of significance. The label ensures that the package routes to the right address. There are three options when it comes to printing the return label:
Option 1: Print the Return Label
- Click here: https://row.ups.com/GuestAccess/Guest/Entry?Company=3e2a94bb-3bb2-489f-9900-1256bb6a5163
- Enter your credentials
- Get the return label
- Email its PDF version to yourself
- Get it printed
- Stick it to your package
Option 2: Request a QR Code
Alternatively, you can get a digital QR code online and bring it to the UPS store along with your packaged modem. The representative at the store will scan the code, print the return label, stick it to your package, and ship it for you.
Option 3: Mail the Return Label
Don’t have a printer and you don’t want to visit the UPS store to get the label printed? No worries. Simply initiate the request of receiving the printed label to your home address via US mail. Keep in mind this option of requesting the Centurylink modem return label could take 1 to 2 weeks.
How to Find the Centurylink Modem Return Locations?
Do you want to process and complete the CenturyLink return modem request in person? Great news for you! This can be done by physically visiting one of the stores. Wait, you can’t just show up to your nearest store randomly. First, contact support and let them know you want to return the equipment by visiting the nearest store. The staff will guide you on where to drop the equipment and how to deposit it.
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Packaging and Shipping Instructions
If you are not visiting one of the Centurylink modem return locations by yourself and prefer to ship the package, here’s some advice for you. It’s important to ensure your package reaches its destination safely to avoid charges. For this, consider these packages and shipping instructions:
1: Pack All Wireless Accessories
Along with the modem, you must pack all the cords that came with your equipment. This includes all cables and the adapter.
2: Get a Sturdy Box
Once you have gathered all accessories, choose a sturdy box. Ideally, get a new box but there’s no harm in packing the modem in the box in which it originally arrived (if you still have it preserved). Just make sure you remove the old label.
Also, don’t forget to add the right cushioning material to ensure the modem is well-padded.
3: Tape It Well
It’s time to close the box and tape it nicely.
4: Attach the Label
Now attach the Centurylink modem return label outside the box. Cover the label with transparent tape.
5: Drop the Box
Drop the box at any authorized USP shipping center nearby your home.
Track The Modem
Whether you have chosen to deposit the modem at one of the Centurylink modem return locations or ship it, it’s important to keep track of it. After all, it’s the subscriber’s responsibility to ensure the modem reaches the provider in one piece. Anything can happen during transit. In any case, the subscriber suffers because they are the ones to pay the penalty.
Keep proof of the CenturyLink return modem with you. Before sending the modem and cables over, capture a few pictures and create a video as proof. You never know when this evidence comes in handy!
As long as you follow the instructions to the T, just like Cox bill pay, the process of returning the equipment is straightforward too.
Frequently Asked Questions
Consider these FAQs to make your equipment return simpler.
How To Return CenturyLink Modem?
Gather your modem and cords supplied by the company. Pack them in a box. Stick the return label on the box and ship it to CenturyLink via UPS.
Where Can I Return My CenturyLink Modem?
Visit the nearest CenturyLink store or go to the USPS shipping center to return your modem.