Nothing is more annoying than an internet outage, is there? It can be frustrating when you’re trying to get some work done or even just trying to relax at home but your internet service just won’t work. A Cox internet outage is not very common, but it will happen from time to time. While it is virtually impossible to avoid internet issues with any provider, this blog can help you try and fix them so you can get on with what you want to do.
Troubleshooting a Cox Internet Outage
We all experience Cox internet problems from time to time. But that doesn’t mean you have to call up the provider and register an angry complaint every time. Sometimes, the internet outage is due to a problem at your end of the service. So an angry phone call solves very little. You might want to try the following things first to troubleshoot your Cox internet issues:
Check for a Network Outage
This is one of the first things you should check for every time you experience Cox internet problems. An outage will likely affect your entire area, not just your home. That way you know the problem is at the provider’s end and not with your equipment. You can check for a Cox internet outage by logging into the Cox Connect App or signing into My Account on a browser. An outage will prompt an alert notification at the top of the page.
Red Network Alert
Sometimes the Cox Connect app or the My Account page will show you a red network status alert. If you see this alert, you should not reboot or reset your equipment. Doing so may cause further connection problems. When you see this alert, it means that Cox is aware of the problem in your area and is working on restoring connectivity. You can opt to receive text message updates on the service status so you don’t have to keep calling Cox internet customer care.
What to Do If There is No Network Outage
If your network is not down, but you still don’t have internet service, consider the following questions:
- Are all your bills paid up to date?
- Are all cables and cords secure?
- Are all wiring and electrics working?
If all of the above are in order, you can begin to move on to troubleshooting your connection further. There are two aspects to consider when troubleshooting Cox internet issues, both of which follow below:
Device Connected Over Wi-Fi
The first thing you need to check with a device connected over Wi-Fi is whether you’re connected to the right network. If you are and the problem persists, try the following:
- Use an Ethernet cord to connect your computer to the modem.
- Power off and reboot both modem and router after 30 seconds.
- Reboot your PC.
- Wait for PC, router, and modem to reboot.
After following all of the steps above, you should be able to connect to the internet. Remember, if I’m having Cox internet issues in my area, the Cox Connect App or My Account page should be able to tell me. In that case, you will have to wait until the provider restores service before troubleshooting your connection.
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Device Wired To Modem
If your device is hardwired via an Ethernet cable to your modem, you can try to bypass your router. Try the following steps:
- Keeping it connected to the modem, remove the Ethernet cable from the router.
- Disconnect the cord that connects the computer to the router.
- Connect the modem directly to your computer via Ethernet.
- Reboot your PC.
- Unplug the modem for 30 seconds, then power it on.
This should restore service whether you’re using your Cox guest Wi-Fi or your main Wi-Fi network.
Cox Internet Troubleshooting Tips
Even if you have the best internet connection in the world, you are bound to experience issues every now and then. It’s best if you have some idea of what to do when you experience them. Below follow some common internet problems and how you can deal with them.
Cox internet keeps going out
This problem may be due to your modem. In certain cases, the modem you are using may no longer be able to support the internet speed you subscribe to. Try upgrading your modem to a DOCSIS 3.0 model.
Cox internet not working
Your internet may be down for a number of reasons. There could be an outage due to technical faults or bad weather. Your equipment could be faulty. The cords and cables connecting your router and modem may be damaged. Cox internet troubleshooting should be able to help you determine the reason.
Cox internet slow speed issue
Even if you own a Nest Wi-Fi system, you may experience slow internet speeds from time to time. Slow speeds can be the result of several factors. In most cases, you experience slower speeds during peak hours. Peak hours are when a large majority of internet users in your area are online at the same time as you. Since cable internet has limited bandwidth to distribute in an area, the more users are online simultaneously, the slower the internet speeds can get.
Cox internet modem reset issue
Sometimes, you get an error when you try to remotely reset your modem using My Account. One of the most common reasons behind this is a weak connection between the Cox network and your modem. If you have a splitter on the coaxial cable to your modem, that could be the problem. Bypassing or replacing the splitter should fix the problem. If not, you may have to get a service appointment.
Cox internet not working on android
Try turning your Android device Wi-Fi receiver off and on again if it doesn’t connect to your Cox internet. If that doesn’t work, reset the device and try to connect again. If that still doesn’t work, tap “Forget this Network” on your device, then re-enter the password to connect again.
Cox internet not working on iPhone
The first thing to do is to switch the Wi-Fi on your iPhone or iPad off and on again. If the problem persists try rebooting the device. Failing that, tap “Forget this Network” in your device settings, then reconnect after entering the network password.
Cox internet not connecting to the TV
A recent outage can often cause Cox cable problems where your internet does not connect with the TV. To fix this issue, switch off your modem and wait for 30 seconds. Then reboot the modem and wait for the green signal light to start flashing, then try to connect to your TV. If the problem persists, you may need to schedule a service call.
Cox internet not getting 300 Mbps
It isn’t possible to reach the advertised 300 Mbps speeds using a normal modem. To make sure you get the most out of your high-speed internet subscription, try upgrading to a compatible modem. A DOCSIS 3.0 (16 x 4) modem is the best solution in most cases. It also offers advanced internet security protection.
Frequently Asked Questions
Below follows a list of frequently asked questions from Cox subscribers that we see a lot.
Is Cox Having an Outage Right Now?
Check My Account, the Cox Connect App, or search Cox internet issues in my area.
How to Troubleshoot Cox Internet Issues
Follow the steps listed above in this blog, or contact customer service for assistance.
How do I fix slow Cox Internet?
Check to see if slow internet occurs during peak hours or if your modem is outdated.
What modem does COX use?
Cox uses the new generation of DOCSIS 3.0 modems which can support high-speed internet.
What is the fastest modem for Cox Internet?
A DOCSIS 3.0 modem with 16×4 channels.
What modem does Cox recommend?
Cox recommends a DOCSIS 3.0 or 3.1 modem (16×4) for connections over 150 Mbps.