In these times of maintaining social distancing, Internet and cable companies are facilitating their subscribers by letting them pay their bills without leaving homes. Even though phone and online bill payment feature existed already, many subscribers, particularly the boomers prefer paying their bills in person. Cincinnati Bell has such customers. Can they pay their bills conveniently? Yes! Cincinnati Bell is known for its 100 Mbps Internet, home phone, and fioptics TV services.
If you are a new customer or you want to try out a new option of paying your bill, this guide introduces you to all the Cincinnati Bell bill pay options. Let’s look at them together.
How to Pay Cincinnati Bell Bill?
The company provides its subscribers with many options when it comes to paying the bill. Here’s everything you need to know.
Finding your Bill
To find your bill, log into your My Cincinnati Bell account. You will find a summary of your bill on the right side of the page. Here is what you have to do:
- Log into your account
- Click “View Bill Details”
- You can also find this information in the “Billing & Payment” tab
- Click “Print Bill” button to print the bill’s copy
- Or click on the “Download” button to download and save the bill’s copy
6 Ways to Pay Your Bill
Here are your six Cincinnati Bell Fioptics bill pay options:
1: The Good’ld Mail
This one would work for baby boomers and anyone who prefers sending a check via mail. Make sure you download a copy of your bill. Fill the check and remittance slip and mail it to this address:
Cincinnati Bell Telephone
P.O. BOX 748003
Cincinnati, OH 45274-8003
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2: Pay via Phone
Subscribers can pay their bill via phone as well. Note that since payments made via telephone require assistance, you will have to bear a $6.00 service fee.
You may call customer support anytime to inquire about your account balance and make payments over the phone. For Cincinnati Bell pay bill over phone, dial 513-565-2210 and say “Payments.” Then repeat “Pay My Bill” and a representative will get in touch with you.
Before calling, make sure you know your Cincinnati Bell account number and the credit/debit card you would like to use. The company accepts all major credit and debit cards along with electronic checks for Cincinnati Bell bill pay.
3: Set AutoPay
This option is highly recommended for those who are either too busy or always tend to forget paying their bill on time. Autopay is an automatic payment service that automatically pays your bill each month without the need for writing a check. Your account balance is paid from your checking account.
The payment is taken out from the customer’s checking account on the exact date the payment is due. Unfortunately, the Autopay feature is not available or credit card payments. Currently, all auto payments are debited to the checking account of the user.
To set the Autopay feature on your service, go to your My Cincinnati Bell account and perform the following steps:
- Got to the Billing and Payment section
- Turn on the AutoPay feature
- Enter your banking information
- And you are all set.
4: Pay Online
To pay my Cincinnati Bell bill online, you will have to sign in to My Cincinnati Bell account, of course. It’s one of the most convenient ways of paying your bill, without even moving (if you have your smartphone in your hand).
Follow these steps to pay your bill:
- Log into My Cincinnati Bell account
- Go to Bill pay section
- Enter your payment information
- Check the bill amount
- And hit pay
Cincinnati Bell accepts all major credit cards including American Express, Visa, MasterCard, and Discover.
Payments made via credit cards and e-checks take 2 to 3 business days before they are posted to your account.
5: In Person
Let’s say you don’t want to pay the $6.00 fee by calling the Cincinnati Bell number to pay bill. A nicer alternative for boomers is to pay their bills in person. It’s easy too.
Find your nearest Cincinnati Bell Paystation locations to do the deed. You can also bill your bill at Walmart and Kroger.
6: Pay via Chat
This is a rare bill payment option but it’s highly convenient if you are not in a mood to talk to anyone. When you are using the live chat option to your Cincinnati Bell Internet bill, you will be charged $6.00. This is again because a representative is involved.
Visit the provider’s website to click on an SSL-secured link to start a live chat session. Don’t forget to keep your payment information and account information ready to make the bill payment process swift.
Watch Out for Late Penalty
It doesn’t matter if you have subscribed to Fioptics TV Packages, phone or Internet service, your payment is due within 20 days of the bill cycle date. In case you fail to make the payment before the due date, a 2% late payment penalty will be charged on your next bill.
In order to find out more on how late payment fee is calculated, read the terms and conditions section on the provider’s website. To avoid missing the payments and keep away from late payment penalties, you can always set the Autopay feature.
Isn’t it great that you can pay the bill for your service in so many convenient ways? Pick whatever option you like and pay your bill the easy way.
In case you encounter a technical problem or you need assistance with Cincinnati Bell bill pay, feel free to reach out to general customer support at +1-844-363-0089.
Check out these Frequently Asked Questions to make bill payment much easier:
Where can I pay my Cincinnati bell bill?
You can pay your bill online, via phone, by sending a check in the mail, visiting the payment center in person, or through online chat.
What is the Cincinnati Bell phone number?
Dial +1-844-363-0089 to get answers to all your queries and concerns regarding the Cincinnati Bell service.