Have you been struggling with random Windstream Internet outages? Well, you’re not alone. These connection problems and sudden outages are more common than you’d think. But regardless of how common they are, they’re always, without a doubt, a frustrating scenario! A few seconds of lost internet can be detrimental for freelance workers, work-from-home employees, and anyone else who relies on a constant, stable connection. Luckily, as stressful as it is, you can solve this problem through proper Windstream internet troubleshooting!
What Is the Windstream Internet Outages Issue & Why Does It Occur?
Windstream has a wide fan base because of its incredible facilities and benefits. However, like any other connection, even this network has its bad days. And the most prevalent Windstream internet issues are sudden and unannounced outages. An outage is a temporary period of complete disconnection from the internet. In such cases, your network disconnects from your phone and other gadgets and does not allow you to reconnect to it.
Outages can occur due to harsh weather conditions, like thunderstorms, snowfall, or heavy rain. Such conditions can quite easily damage the network infrastructure. Apart from this reason, there could be a localized problem specifically in your area which could be the reason for the internet outage.
Windstream Internet Troubleshooting Guide
Regardless of the reason behind the sudden Windstream internet outages, there are many ways to troubleshoot and fix the problem. Some of the most effective and simple ones are the following:
Reboot And Restart the Router
In most cases, the main problem lies in the router, and diagnosing the problem can help you get reconnected within minutes. Hence, you should have a look at your router. This is because minor bugs or temporary problems with the router can lead to internet problems. Usually, rebooting and restarting fixes the issue immediately. You can do this by disconnecting and unplugging the router and waiting for about 30 seconds. Then, you can replug the router.
Check The Placement of Your Router
According to the Internet speed guidelines, the placement of a router matters a lot. Before you set up the Wi-Fi, figure out a good place for the router to get access to strong signals. If your internet has suddenly stopped working, it might be because the router is not placed correctly. Recheck the situation and ensure the router is away from any interfering objects like concrete, electronics, and metals. Also, make sure that the router is in a somewhat central position with proper air ventilation. Furthermore, placing the device at the highest point of your house will also help.
Recheck All the Cables
If you have a Windstream TV that’s not working properly, and you can’t seem to figure out what caused the Windstream internet outage, check the cables immediately. These wires are popular for their notorious behavior. They cause internet problems without being identified easily. Make sure that they are properly plugged in, in good shape, and are not damaged. Possible culprits could include the Ethernet cable, the power cords of devices, and the main wire of your router. Incomplete, improper, and loose cable connections are often the primary cause of sudden internet outages.
Reset the Router
If nothing else works and your Windstream Kinetic TV is still having connection problems with your internet, it’s time to get back to the router! Resetting this device is the last option in cases of extreme frustration. You can reset the router by removing its power cord and waiting for a few minutes. Then, you can replug the wire and see if the connections are back. Another way to do this is using the reset button available on most routers. In many devices, it is located near the power cord plug. Once you find this button, hold it for about 10 seconds. You will immediately see a bright green light indicating that the modem is now reset back to default settings. Now, restart the computer or the gadget, and check if your internet is working.
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Contact The Customer Service
If nothing seems to work, and you are stressing over your internet connection, you can always contact the Windstream customer service. You can find their official helpline number from anywhere on their website. Once you get connected, tell the employee about the issues you face and wait for them to respond to you with proper guidelines. Then, regardless of your subscribed package and current location, the customer service agent will provide you with the help you need. Also, if there is an internet outage in your area or generally everywhere, they will notify you so you can stop blaming your poor device!
As a last resort, check your Windstream Bill Pay history and make sure no pending payments are remaining. If you have not paid your network fees or subscribed to a package properly, you might face issues such as a Windstream internet outage. In such cases, the scenario will look like an internet outage. All in all, there are many reasons why you might suddenly face an issue using your internet service. But, as stressful as it may be, don’t panic. There are many ways to resolve the issue once you diagnose the problem. And if you can’t figure it out yourself, the Windstream team will help!